Privacy policy

Last Updated: 4 August 2020

This Privacy Policy describes how Pets-Couture.com collect, use and share personal information about you and the choices that are available to you with respect to our handling of your information. This Privacy Policy applies to personal information we collect when you interact with us online (e.g. through our websites or other online products and services) or offline (e.g. when you interact with customer support) or otherwise interact with us as described below. Our online and offline services and interactions with you are collectively referred to as "Services" in this Privacy Policy.

We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of this Privacy Policy. In some cases, we may provide you with additional notice (such as adding a statement to the homepage of our website or sending you an email notification). We encourage you to review the Privacy Policy whenever you interact with us to stay informed about our personal information practices and the choices available to you.

Collection of Information

personal information we collect directly from you

We collect personal information you provide directly to us. For example, we collect personal information when you use our websites; provide product reviews; call us on the phone; create an online account; sign up to receive our emails; participate in a sweepstakes, contest, promotion or survey; communicate with us via third-party social media sites; request customer support; apply for and/or participate in our loyalty program; or otherwise communicate with us.

The types of personal information we may collect include your name, email address, zip or postal code, billing address, shipping address, phone number, payment card information, product preferences, demographic information and any other personal information you choose to provide.

in some cases, we may also collect personal information you provide about others, such as when you purchase a gift card for someone and request that we deliver it electronically, create and share a "wishlist" or decide to purchase and ship products to someone. We will use this personal information to fulfill your requests and will not send marketing communications to your contacts unless they separately opt in to receive communications from us.

information about your use of our Services

We collect information about your use of our Services, such as the products you purchase or express interest in.

personal information we collect automatically

We automatically collect certain personal information about you when you access or use our Services, including:

Log Information: We collect information about your use of our websites, such as the type of browser you use, access times, pages viewed, your IP address and the referring link through which you accessed our websites.
Device Information: We collect information about the device you use to access our online Services, including the hardware model and operating system and version.
Transaction Information: When you purchase or return a product, we collect information about the transaction, such as product details and the date and location of the purchase/return.

personal information we collect from our partners and other sources

We may obtain personal information about you from other sources and combine that with information we collect about you. For example, we collect personal information from the postal or delivery services to verify and update mailing addresses.

personal information we derive

We may derive personal information or draw inferences about you based on the other types of personal information we collect. For example, we may infer your location based on your IP address, or that you are interested in purchasing a certain type of clothing based on your browsing behavior on our Services.

Use of Personal Information

We may use personal information about you for various purposes, including to:

Provide, maintain and improve our Services, including to facilitate and improve your online shopping experiences;
Deliver the products and Services you request, or that are reasonably anticipated within the context of our ongoing business relationship, complete transactions, perform our contractual obligations, and send you related information, including confirmations and receipts;
Process your orders, payments, and account adjustments and initiate, render, bill and collect payment for our products and Services;
Conduct internal research and development and make business decisions about current and future product and service offerings;
Respond to your comments, questions and requests and provide customer service;
Communicate with you about products, Services, offers, promotions, rewards and events and provide news and information we think will be of interest to you (for information about how to manage these communications, please see "Your Choices" below);
Manage your online account(s) and send you technical notices, updates, security alerts and support and administrative messages;
Personalize your online experience and provide advertisements, content or features that match your profile and interests;
Monitor and analyse trends, usage and activities;
Process and deliver contest, promotion and sweepstakes entries and rewards;
Detect, protect against and prevent security incidents and illegal or unauthorized activities, investigate complaints and claims, and provide other security protections, such as identity verification;
Protect users of our Services from fraudulent, malicious, deceptive, abusive, or unlawful activities of others;
Debug and repair errors in our products and Services and other activities to maintain and improve the quality and safety of our products and Services;
Cooperate with law enforcement and protect the rights (including free speech), interests, safety or property of Pets-Couture.com or our customers, service providers and other third parties;
Comply with and enforce applicable legal and regulatory obligations, and respond to government requests;
Enforce our policies, terms and conditions, or other agreements;
Defend against or pursue claims, disputes, or litigation -- in court or elsewhere;
Provide you the benefits of our loyalty program if you are a member of our loyalty program; and
Carry out any other purpose readily apparent to you or described to you at the time the personal information is collected.

Sharing of Personal Information

We may share personal information about you as follows:

With vendors, consultants and other service providers who need access to such personal information to carry out work on our behalf;
With our business partners and other third parties for purposes of sending their own direct mail, unless you opt-out of this type of sharing by logging into your online account and changing your preferences or by contacting us;
In response to a request for personal information if we believe disclosure is in accordance with any applicable law, regulation or legal process or as otherwise required by any applicable law, rule or regulation;
If we believe your actions are inconsistent with our user agreements or policies or to protect the rights, property and safety of us or any third party;
In connection with, or during negotiations of, any merger, sale of company assets, financing or transfer of all or a portion of our business to another company;
By publicly posting, at our discretion, your product review or other user content if you provide one; and
With your consent or at your direction.

Advertising and Other Tracking Technologies

We engage third parties to serve advertisements on our behalf across the Internet and to provide analytics services. These entities may use cookies and other technologies to collect personal information about your use of our websites, such as your IP address, web browser, pages viewed, time spent on pages, links clicked and conversion information. This personal information may be used by us and other to, among other things, analyze and track data, determine the popularity of certain content, deliver advertising and content targeted to your interest on our websites and other websites and better understand your online activity. U.S. users can get more information about Internet-based ads, or to opt-out of having your web browsing information used for behavioural advertising purposes by visiting http://optout.networkadvertising.org and http://www.aboutads.info/choices. European users may opt-out receiving targeted advertising by visiting http://www.youronlinechoices.eu/.

We may also work with third parties to serve ads to you as part of a customized campaign on other websites or platforms.

Data Retention

Our retention periods for personal information are based on business needs and legal requirements. We retain personal information for as long as is necessary for the processing purpose(s) for which the personal information was collected and any other permissible, related purpose. For example, we may retain certain transaction details and correspondence until the time limit for claims arising from the transaction has expired.

Children

We do not, in providing the Services, knowingly collect personal information from children. If you have reason to believe that a child has provided personal information to us via the Services, please contact us and we will endeavour to delete that personal information from our databases.

Your Choices

managing or deleting your online Pets-Couture.com account

You may update, correct or delete your online account information at any time by logging into your account and navigating to the "My Account" page or by contacting us. You can also contact us if you wish to deactivate your online account. Note that we may retain certain personal information as required by law or for legitimate business purposes. We may also retain cached or archived copies of personal information about you for a certain period of time.

opting out of promotional communications

You can opt-out of receiving promotional communications from us at any time by following the instructions provided in those communications or contact us.

cookies

Most web browsers are set to accept cookies by default. If you prefer, you can usually set your browser to remove or reject cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our websites.